Refund Policy

We want every PrimeCallPartner client to feel confident about the value they receive. This Refund Policy explains when refunds are available, how to request one, and what to expect.

1. Before the inspection starts

If you have paid for a plan but we have not yet started the AI analysis or expert review, you can cancel and receive a 100% refund. Simply email support@primecallpartner.com with your order ID. Refunds are typically processed within 5–10 working days to the original payment method.

2. After the inspection has started but before delivery

If the inspection is in progress (AI has analysed your images or an inspector has begun review) but the report has not yet been delivered, you may cancel with a 50% partial refund. The remaining 50% covers work already performed.

3. After the report has been delivered

Once a report is delivered to your dashboard, the service is considered fulfilled and refunds are not generally issued. However, we will offer a refund or free re-inspection if any of the following apply:

• The report was delivered later than 48 hours after payment with no prior delay notice.
• The report contains a clear factual error (e.g. wrong vehicle, wrong VIN, missing requested sections).
• An inspector failed to address damage that was clearly visible in your uploaded images.
• Service quality fell materially below our published standard, in our reasonable judgement.

4. Cases where refunds are NOT issued

• You changed your mind after receiving the report.
• The report's findings did not match your expectations or hopes about the vehicle.
• You uploaded blurry, dark, low-quality or fewer than the required number of photographs and we had to work with what was provided.
• You concealed material information about the vehicle (prior damage, modifications, accident history).
• You used the report to negotiate a deal that ultimately fell through for unrelated reasons.
• You attempted fraud or violated our Terms of Service.

5. Free re-inspection

Where appropriate, we may offer a free re-inspection instead of a cash refund — for example, if you can supply better photographs of a specific area we flagged as unclear. This is often the fastest way to get the answer you need.

6. How to request a refund

1. Email support@primecallpartner.com within 14 days of report delivery.
2. Include your order ID, the reason for the request, and any supporting evidence.
3. Our team will review and respond within 3 working days.
4. Approved refunds are processed within 5–10 working days to the original payment method. Bank processing times may add a few extra days.

7. Chargebacks

We kindly ask you to contact us before raising a chargeback with your bank or card provider. Most issues can be solved faster directly. Fraudulent or unjustified chargebacks may result in account suspension and recovery action.

8. Questions

Need help with an order? Call us on +44 7490 342576, message us on WhatsApp, or email support@primecallpartner.com. We're a small, responsive team and we genuinely want to make it right.