Terms of Service

These Terms of Service ("Terms") govern your access to and use of the PrimeCallPartner website, dashboard and inspection services (collectively, the "Service") operated by PrimeCallPartner ("we", "us", "our"). By creating an account, purchasing an inspection plan, or otherwise using the Service, you ("Client", "you") agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

PrimeCallPartner provides AI-assisted, expert-verified vehicle inspection reports based on photographs and information that you upload through our platform. Our Service includes: (a) automated computer-vision analysis of submitted images; (b) human review by certified inspectors; (c) optional live video calls; (d) delivery of a written condition report through your dashboard.

Our reports are professional opinions based on the photographs, video and information you supply. They are not a substitute for an in-person mechanical or structural test, dyno run, road test, or laboratory analysis. We do not physically inspect, touch, drive, or dismantle the vehicle.

2. Eligibility & Account

• You must be at least 18 years old and legally able to enter into a contract.
• You must provide accurate, current, complete information at sign-up and keep it updated.
• You are responsible for safeguarding your password and for all activity under your account.
• You must notify us immediately at support@primecallpartner.com if you suspect unauthorised use of your account.

3. Inspection Workflow

• You select a plan based on vehicle type (Bike, Car, SUV, LTV, HTV).
• You upload up to 20 clear, recent (no more than 7 days old) photographs from the angles specified in your dashboard.
• You complete payment in full before the inspection begins.
• Our AI analyses the images, our certified inspector verifies the findings, and the final report is delivered to your dashboard within 12–24 hours of payment confirmation.
• If we determine that a live video call is required for a clearer assessment, we will contact you to schedule one. Reasonable participation is required from your side.

4. Your Responsibilities

• You confirm you have the right to photograph and submit information about the vehicle in question.
• Photographs must be your own, unedited, free of filters, watermarks or AI generation, and taken in adequate daylight.
• You must disclose any known damage, modifications, prior accidents, or outstanding issues at the time of upload.
• You must not use the Service for any illegal purpose or to facilitate fraud.

5. Pricing & Payment

Plan prices are listed on our pricing page and are charged as a one-time fee per vehicle inspection. All payments are processed securely through our third-party payment processors. Prices are exclusive of any local taxes, which are your responsibility where applicable. Once a report has been delivered, the inspection is considered fulfilled.

6. Refunds

Refund eligibility is governed by our Refund Policy, which forms part of these Terms.

7. Intellectual Property

The Service, including all software, models, branding, content and reports, is the property of PrimeCallPartner and is protected by international intellectual-property laws. You receive a non-transferable, non-exclusive licence to use the report you paid for, for your personal or internal business use. You may not resell, sub-licence, scrape or republish our reports without our written permission.

8. Disclaimers & Limitation of Liability

The Service is provided "as is" and "as available". To the maximum extent permitted by law:

• We make no warranty that the Service will be uninterrupted, secure or error-free.
• Our reports reflect a professional opinion based on the materials supplied; they do not guarantee the future performance, safety or roadworthiness of any vehicle.
• Our total aggregate liability arising out of or in connection with the Service shall not exceed the amount you paid us for the specific inspection giving rise to the claim.
• We are not liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or goodwill.

9. Indemnity

You agree to indemnify and hold harmless PrimeCallPartner, its officers, employees and contractors from any claims, damages or expenses arising from (a) your use of the Service; (b) your breach of these Terms; (c) your infringement of any third-party right; or (d) any inaccurate or fraudulent information you submit.

10. Suspension & Termination

We may suspend or terminate your account at any time if you breach these Terms, abuse the Service, attempt fraud, or for legal or operational reasons. You may close your account at any time by contacting support@primecallpartner.com.

11. Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, except where local consumer-protection laws grant you the right to pursue claims in your country of residence.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via the dashboard or email. Continued use of the Service after the effective date constitutes acceptance.

13. Contact

📞 +44 7490 342576
✉️ support@primecallpartner.com